Where are you located/ where do you ship from?
I am located in Ontario, Canada, and ship everything with Canada Post.
Where do you ship to?
I am currently only shipping to Canada, USA & Australia through this website.
*For Australian orders: Currently, I can only ship prints to Australia, and shipping is UNTRACKED air mail. Australian orders have a max purchase amount of $90 cad, as I cannot ship original art outside of Canada & USA. I do not collect duties or taxes, and those costs are the responsibility of the customer upon delivery, and are collected by the delivering party.
When do orders ship?
Orders ship weekly, within 5 business days of your purchase. However, during busy seasons (Halloween/Christmas), shipping times may vary slightly.
How long does shipping take?
ROUGH shipping estimates for untracked mail:
Canada: 2 - 4 weeks
USA: 2 - 6 weeks
Australia: 3 - 7 weeks
***if you selected tracked shipping at checkout, please check your tracking for more accurate shipping times (tracked shipping often arrives much faster!)***
Are all orders shipped with tracking?
For prints/cards/printed goods:
At checkout there is an option to choose either untracked or tracked shipping
For original artwork:
All original artwork is shipped with tracking within Canada & USA.
What is your return/refund policy?
I pack up all of my orders with the utmost care, but unfortunately once the package is in the hands of the post office, it is out of my control. Although rare, I cannot be held responsible for any items that arrive creased or damaged due to poor handling by the postal service. Similarly, I am also not responsible for packages that are lost or stolen.
I do everything I can on my end, to make sure your order arrives safely! But If you'd like extra piece of mind, be sure to upgrade to tracked shipping at checkout.
I don't accept returns, refunds or cancellations, but please contact me if you have any problems with your order.
How can I contact you regarding my order?
Please use the form found on the contact page .